Shipping & Returns

Shipping

We charge a flat rate of $30.00 per order for postage Australia-wide. All items are posted via Australia Post.

Free postage for all Australian orders over $500.

Delivery of items is subject to availability, and we cannot accept responsibility or liability for any item it is not able to supply. However, we will offer you a store credit for any item that is unexpectedly delayed.

 

Returns

If you are not 100% satisfied with the items you purchased, we offer a full refund of the goods purchased, store credit or exchange.  Please note, all goods need to be returned within 5 days of receipt of purchase.  Just Rugs will not reimburse postage costs for returned items unless the item is faulty.  Please contact us via the contact page for a returns form.

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

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